beejjj Privacy Policy

1. Introduction

beejjj ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy sets out, in clear and transparent terms, the types of personal data we collect from players registered in Bangladesh and from visitors to the beejjj website, the purposes for which that data is used, the third parties with whom it may be shared, the safeguards we apply, and the rights you hold in respect of your own information.

This policy is written in English and is the authoritative version of beejjj's data protection commitment. In the event of any inconsistency between this policy and any other communication, this Privacy Policy takes precedence. We encourage you to read this document in full and to return to it periodically, as we may update it from time to time in response to changes in applicable law, our business operations, or the technical environment of the platform.

All personal data collected and processed by beejjj is handled with care, stored securely, and used only for the purposes set out in this policy. We do not sell your personal data to third parties, and we do not share it for purposes unrelated to the delivery of our services without your prior consent, except where required by law.

2. Data We Collect

beejjj collects personal data in several categories depending on how you interact with the platform. The following table summarises the main categories of personal data we may hold:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport number	Registration and KYC verification
Contact Data	Mobile number, email address, city of residence (e.g., Dhaka, Chittagong)	Registration and account updates
Financial Data	bKash / Nagad / Rocket wallet numbers, bank account references, transaction history	Deposits, withdrawals, KYC
Technical Data	IP address, browser type, device model, OS version, session timestamps	Automatically on each visit
Usage Data	Pages visited, games played, bet history, session duration, feature interactions	Automatically during platform use
Communications Data	Live chat transcripts, support email content, feedback submissions	When you contact support
Verification Documents	Scanned NID, passport copy, proof of address, payment method screenshots	KYC and withdrawal verification

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, unless specifically required by law or by a responsible gaming determination relating to your account. Where such data must be processed, we will inform you separately and obtain your explicit consent where required.

3. How We Collect Your Data

Directly from you. The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or update your account profile. You are not required to provide data that is marked as optional, but omitting mandatory fields may prevent us from delivering certain services.

Automatically via technology. When you visit beejjj, our servers automatically log certain technical information. This includes your IP address, the URL of the page you visited, your browser and device type, the referring URL (if any), and the time and duration of your visit. This data is collected using server logs, session cookies, and similar technologies as described in Section 9.

From third-party providers. beejjj may receive personal data about you from third parties in limited circumstances. For example, our payment processors (bK ash, Nagad, Rocket, Upay) may confirm transaction status and account holder names to assist with fraud prevention. Our game providers (including Pragmatic Play, Evolution Gaming, and others) may share technical session data to resolve disputes. We may also receive information from identity verification services used to confirm the authenticity of documents submitted during KYC.

4. Purposes of Processing

beejjj processes your personal data only for specific, documented purposes. We do not process data for purposes that are incompatible with those stated below. The primary purposes for which we process your personal data are as follows:

• Account registration and management: Creating and maintaining your beejjj account, verifying your identity, and enabling you to access the platform's features.
• Service delivery: Processing bets, settling wagers, crediting winnings, facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• Identity and age verification (KYC): Confirming that you are aged 18 or above and that you are who you claim to be, in order to prevent underage gambling and fraud.
• Financial transaction processing: Executing deposits and withdrawals, maintaining accurate financial records, and reconciling transactions in Bangladeshi Taka (৳).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance via live chat or email.
• Legal and regulatory compliance: Meeting obligations imposed by applicable laws, responding to lawful requests from authorities, and maintaining records for audit purposes.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling indicators, applying self-imposed limits, and facilitating self-exclusion where requested.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and to improve our product, game offering, and user experience.
• Direct communications: Sending you transactional messages such as deposit confirmations, withdrawal notifications, and account alerts. Promotional communications are sent only where you have opted in or where we have a legitimate interest and applicable law permits.

5. Legal Basis for Processing

beejjj processes personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your account and deliver the betting and casino services you have requested.
• Legal obligation: Processing is necessary to comply with legal requirements, including age verification obligations, anti-money laundering regulations, and record-keeping duties.
• Legitimate interests: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as the legal basis (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Data

beejjj does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, solely to process transactions on your behalf.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other certified game studios, for the purpose of delivering game sessions and resolving technical disputes.
• Identity verification services: Third-party KYC providers used to authenticate identity documents and confirm age eligibility.
• IT and infrastructure providers: Cloud hosting, server management, and cybersecurity providers who process data on our behalf under strict contractual data processing agreements.
• Customer support platforms: Live chat software providers used to deliver our 24/7 support service. Chat data is retained for quality assurance and dispute resolution purposes.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful directive from a governmental authority, beejjj may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities.

All third parties with whom beejjj shares personal data are required to process that data in accordance with applicable data protection standards and to implement appropriate technical and organisational security measures. We do not permit our third-party service providers to use your personal data for their own independent purposes.

7. Data Retention

beejjj retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five years following the date of account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• KYC and identity documents: Retained for a minimum of five years following the completion of the verification process, or five years after account closure, whichever is later.
• Customer support records: Retained for three years from the date of the last interaction, to enable the resolution of any subsequent disputes.
• Technical and usage logs: Retained for up to 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your opt-in and for three years thereafter, to demonstrate compliance with consent requirements.

Where retention beyond these periods is required by a specific legal obligation or ongoing legal proceedings, beejjj will retain the relevant data until that obligation or proceeding is resolved. At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Security Measures

beejjj takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the beejjj platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. No payment or personal data travels over unencrypted connections.
• Access controls: Access to personal data is restricted to beejjj staff and contractors who require it to perform their job functions. All access is logged and subject to regular review.
• Data minimisation: We collect only the personal data that is strictly necessary for the purposes described in this policy. We do not store payment card details or full wallet credentials directly on our servers.
• Regular security assessments: Our infrastructure is subject to regular vulnerability assessments and penetration testing by qualified security professionals.
• Incident response: beejjj maintains an incident response procedure. In the event of a confirmed personal data breach, affected players will be notified within a reasonable timeframe, and we will take prompt remedial action.

While beejjj implements all reasonable security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

9. Cookies & Tracking Technologies

beejjj uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, and understand how you interact with the site. The categories of cookies used are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They enable session management, authentication, and security features. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences — such as your chosen language and display settings — to provide a more personalised experience. They do not track activity across third-party websites.
• Analytics cookies: These collect aggregated, anonymised data about how visitors use the platform, including pages visited, session duration, and navigation paths. This data is used solely to improve the platform's performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and suspicious login attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the beejjj platform. beejjj does not use third-party advertising or behavioural targeting cookies.

10. Your Privacy Rights

As a player on the beejjj platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact beejjj support via live chat or by emailing [email protected] (plain text — not a clickable link). We will respond to all valid requests within 30 days of receipt.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about its accuracy.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where it is based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

Please note that some rights may be limited where beejjj is required to retain or process data to comply with a legal obligation, to perform a contract with you, or in connection with the establishment, exercise, or defence of legal claims.

11. Children & Minors

The beejjj platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete all related personal data, and refund any deposits made by that account.

If you believe that a minor has registered an account on the beejjj platform, please contact us immediately at [email protected] (plain text only). We take the protection of minors extremely seriously and will act on any such report without delay. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

12. Third-Party Services & Links

The beejjj platform may display references to third-party services, including payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, Spribe, and others). While these providers are subject to contractual data protection obligations when processing data on behalf of beejjj, their own platforms and privacy practices are governed by their respective privacy policies, which are independent of this document.

beejjj is not responsible for the privacy practices or content of any third-party service provider's own platform. We recommend that you review the privacy policies of any external service you use in connection with your beejjj account. beejjj does not include advertising links or affiliate tracking links that direct you to unrelated third-party websites.

13. Changes to This Privacy Policy

beejjj reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will provide prominent notice on the platform prior to the changes taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the beejjj platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with any change, you should cease using the platform and contact support to request account closure and data deletion.

14. Contact Us & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a concern about the handling of your personal data, please contact the beejjj support team through the following channels:

• Live Chat: Available 00:00–23:59 Bangladesh Standard Time (BST, UTC+6), every day of the year.
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all data-related enquiries within two business days and to resolve them fully within 30 calendar days of receipt. For complex requests, we will keep you informed of progress. All correspondence relating to data protection enquiries will be conducted in English.